About Us
Background
We've been building software to solve real problems for small businesses for over 20 years.
We started out writing payroll software in 1989, and along the way, we've added other solutions, including the Pastel range of bookkeeping software, which is used by over 180,000 small, medium and large businesses around the world, in 52 countries.
We also have a range of compliance software for accountants, available at keytime.co.uk
Get in touch
Call us on 0845 456 3103 option 2
Our phonelines are open between 8:45 am and 5:00 pm, Monday to Friday.
You can find submit queries and search our knowledgebase 24 hours a day online.
Our values
Plain language
We believe passionately in being clear in everything we say. We try to avoid the acronyms and jargon that plague the software industry, and instead describe the problems that we solve.
Support who care
We've invested heavily in our support systems, so that we can hit our goals: that you spend less time queueing, get a response faster, and get the right answer every time. Our support team genuinely care about delivering the best support possible.
You can submit a query to us in any way that suits - by email, phone, fax, letter, twitter (@keytimeSME) or via our support website at support.keytime.co.uk, which allows you to track the status of your ongoing queries online.
Great software
We love technology. We've seen our customers transform their businesses with the right software, and we are excited about bringing that technology to you.
Fair pricing
We believe in sustainable pricing, where the price you pay is fair to you, and to us. Most of our products are modular, so that you only pay for the features you need.
We encourage payment by Direct Debit, which helps drive down the cost of collecting payment, so that we can keep our prices low.
We listen
Your feedback is precious to us. It helps shape our products, our support, and everything we do.
